SGC Dungarvan
Dungarvan, Co. Waterford  058 45796

About
About Us

About SGC Dungarvan


SGC Dungarvan is a luxury 4 screen cinema located on High Street, Dungarvan, Co.Waterford. SGC Dungarvan, bringing you blockbuster entertainment at the greatest value

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Directions & Parking For SGC Dungarvan Cinema

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Kids Club Movie Deal


Kids Club Movie and Meal Deal

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Frequently Asked Questions

FAQ (Frequently Asked Questions)


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Privacy Policy




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PRIVACY POLICY

EXPLANATION OF PRIVACY POLICY NEED AND PURPOSE

SGC Dungarvan is subject to certain laws that regulate how SGC Dungarvan can collect, store, use, or otherwise process your personal data. At SGC Dungarvan we value the importance of protecting privacy and personal data. While we have to reserve the right to update this privacy policy at any time without prior notice, our data processing will always remain fair, transparent, and lawful. This policy is SGC Dungarvan public affirmation of how we intend to fulfil that goal. 

 

ORGANISATION IDENTITY

Sterndale Holdings Ltd. trade as SGC Dungarvan, a company located at High street, Dungarvan Co Waterford

Email: gdpr@sgcdungarvan.ie  

The assigned Data Protection Controller is Graham Spurling. 

 

SCOPE

This policy only concerns itself with the processing of personal data. The types of personal data that SGC Dungarvan may process will vary and depend on the interactions that a person has with SGC Dungarvan. Specific policies may apply to your relationship with SGC Dungarvan in addition to this general statement of policy, for example if you are an employee with specific policies to your role. Those specific policies will take precedence over any conflicting provision in this Privacy Policy. If you are unsure or would like to ask what policies we consider apply to your relationship with SGC Dungarvan please send an email to our data protection officer at: gdpr@sgcdungarvan.ie .

 

DEFINITIONS 

Personal data is data that relates to an identified or identifiable person. If data does not permit us or another party to identify a person, directly or indirectly, then it is not personal data. The law does not require, and it is not SGC Dungarvan practice, to acquire extra, unnecessary information solely for the purpose of identifying persons.

 

When this policy talks of processing, it means almost anything that can be done with personal data: collecting, storing, analysing, communicating, et cetera. This includes processing done with or without computers.

 

For purposes of this policy, the controller is SGC Dungarvan. A processor is any vendor or service provider who processes personal data on behalf of SGC Dungarvan.

 

Consent is a clear, unambiguous action by a person that they agree to a specific processing. In order for this consent to be valid, the person consenting has to understand the purpose, nature, and conditions of the processing, including, for example, if SGC Dungarvan will be getting outside help to process personal data.

 

GDPR means the EU General Data Protection Regulation 2016/679 (as amended and replaced from time to time)

 

Sensitive Data means any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. 

 

DATA PROTECTION PRINCIPLES 

SGC Dungarvan commits itself to operating on the basis of the following privacy principles:

• Lawfulness, Fairness, and Transparency – 

• Beyond upholding your legal rights, our aim is to provide our services fairly to you, and to be transparent in the way we process your data. 

• We will always provide you with a clear statement of the purpose behind a data processing. 

• We will always provide you with a clear statement on how that processing is compatible with your legal rights, also known as the legal or lawful basis for processing. 

• One common example of a lawful basis is where processing is necessary for a service or contract that you have requested. Another common basis is where we have a legal obligation to process your data, such as to protect against fraud. Your consent can sometimes also be a legal basis for processing.

 

• Purpose limitation – 

• We aim to collect your data only for specific, limited purposes that we will specify to you in advance as clearly as we can. 

• Moreover, in the event we ever rearrange how we do things, we aim never to process your data in a way that is incompatible with the original purposes.

 

• Data Minimisation – 

• We try only to process the personal data that we really need –no more and no less.

 

• Accuracy – 

• We will try to correct or erase, depending on what is appropriate in the context, personal data that are inaccurate.

 

• Storage Limitation – 

• No one needs or wants their data floating around for eternity, so we try to delete data when we no longer need it.

 

• Integrity and Confidentiality – 

• We protect your data with the appropriate technologies and business practices. We guard against unauthorised or unlawful processing, and against accidental loss, destruction, or damage to your data.

 

• Accountability – 

• We aim to document, as necessary and appropriate, the things we do for your protection. 

• You also have a number of rights that you can use to check up on us and hold us accountable. 

• Finally, in addition to holding ourselves accountable, we also demand that our processors commit themselves to the protections you deserve. We aim to be transparent in our choice of processors so that you can hold them accountable too.

 

• Booking Policy 

The SGC Dungarvan highly values the privacy of our customers. This policy is intended to explain to you how we use any information that you may provide to us when visiting our website.

When purchasing tickets online a customer is asked for the following information:

 

• Name

• Phone Number

• Email Address

• Credit card details

 

If you choose to withhold any personal data requested it will not be possible to complete a transaction on our website.

The primary purpose of collecting your email address is so we can email your movie tickets directly to you. Your email and phone number are also collected for the purpose of notification if changes to schedule were to occur or if there was some other problem with your booking. SGC Dungarvan use a third-party payment service to process online transactions. We do not store full card details. Information collected through booking and registration will not be sold to third parties for any purpose without your express consent. This information is automatically deleted once the information is no longer necessary.

 

• WIFI

 

Where you are using a mobile device whilst in SGC Dungarvan with its Wi-Fi capability switched on or have access to our free in-house Wi-Fi. We may additionally collect your MAC address and location data whilst you are within SGC Dungarvan or immediately within its perimeters.

If you do not want us to track your device or use your information in this way, please turn off the Wi-Fi capability on your phone or other electronic device within your settings.

 

As a function of offering free Wi-Fi, your devices MAC address is visible and is recorded within the system. We do not process this data or attempt to connect it to a user for any purpose. These MAC address and connection times are kept for 30 days for statistical reasons. MAC addresses and time schedules are deleted after 30 days. 

 

RIGHTS TO OBJECT OR RESTRICT PROCESSING

You enjoy certain rights and privileges too that are important enough that they get their own section. We’d especially like to draw your attention to your rights to object and to restrict processing.

 

RIGHT TO OBJECT

European law provides you with a right to object. This means you have an absolute right to tell us to stop processing your personal data for direct marketing. 

Where the processing is for purposes other than direct marketing, you should explain to us what it is you’re objecting to and why it is that you’re objecting. SGC Dungarvan is then entitled at law to consider whether any legitimate grounds override those objections. If not, then SGC Dungarvan will cease that processing right away.

 

RIGHT TO RESTRICT PROCESSING

European law also provides you with a right called restriction of processing. If objection is like a stop button, then restriction of processing is the pause button: It lets you put a pause on all or certain types of processing.

 

RIGHT TO WITHDRAW CONSENT AT ANY TIME

For any processing that is based on your consent, you can withdraw that consent at any time. This means that we will stop that processing, unless there is another basis to continue processing, such as a legal obligation. Withdrawing consent does not affect any processing that has already taken place.

 

FURTHER RIGHTS 

You have further legal rights that SGC Dungarvan must abide by. Here’s a listing of rights that you should keep in mind:

• Rights to Information and Access

• Right to correct inaccurate data, or supplement incomplete data

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to avoid automated individual decision-making 

 

RIGHTS TO INFORMATION AND ACCESS

• “Who?”  You have a legal right to know who we are, who our representative(s) is/are, who our data protection officer is, and contact information for each. 

• “Who else??”  You have the right to know who, if anyone will receive your information from us. If we didn’t get your personal data from you, we will tell you where we got it.

• “What are you doing?”  You have the right to know in advance the purposes behind our data processing. Moreover, you have the legal right to know in advance the legal basis for our processing. We will always tell you where processing is necessary for our legitimate interests.

• “Why should I?”  We will always tell you whether providing your personal data is voluntary or obligatory, and what would be the result if you choose not to provide your personal data. In particular, we will tell you if you are legally or contractually required to provide us with personal data. 

 “Where?”  Not all jurisdictions or countries provide the same legal protections for personal data and privacy as the European Union and its Member States. Therefore, you have the right to know if your data is being sent outside the EU and if so, what appropriate safeguards have been put in place especially to protect your data protection and privacy rights. Whenever this arises, we’ll tell you how to get a copy of the protections in place for your personal data. You have a right to receive other information too. We’ll always provide the following   specifics to you at the appropriate, relevant time, but here’s a list of what you have a right to receive:

• “How long?”  You have a right to know how long we’ll keep your data. If we can’t state a hard number, then we’ll tell you the criteria that will determine when we will delete your personal data.

• “What information does SGC Dungarvan have?”  You have a right to hear what it is that we have about you. If you see anything that needs correction or that you’d like deleted, please contact us through our Data Controller at gdpr@sgcdungarvan.ie 

• “I don’t consent.” If the basis for our processing is your consent, you have a right to   withdraw that consent at any time. Withdrawing consent does not affect any processing we’ve already undertaken. It also doesn’t have any effect where processing is not based on your consent.

• “I’m still unhappy…” If you think your rights have been violated, you have a right to file a complaint with Ireland’s Data Protection Commissioner.

 

Right to correct inaccurate data, or supplement incomplete data

We will take every reasonable step to ensure the personal data we process are accurate and up to date. You have the right to inform us of an inaccuracy in data that we process and expect that we will correct it without undue delay. Likewise, if you find that the data we’re processing is incomplete considering the purposes of the processing, you have to right to submit supplementary information. Depending on the circumstances, we might have to ask for some verification of your identity. We’ll do our best to keep those questions to a minimum and to avoid asking for new personal data we don’t already have.

 

Right to Erasure

In many cases, you have the right to have your personal data deleted. For more information, email our Data Controller at gdpr@sgcdungarvan.ie 

 

DATA PORTABILITY

 

Right to Data Portability

We understand that sometimes you’ll need to take your data with you. At your request, we’ll provide you with a transferable copy of your data or send it directly (if possible) to your designated recipient. To make this request, please get in touch with the Data Controller at gdpr@sgcdungarvan.ie 

[NB: This only applies where the lawful basis was either consent or performance of a contract and processing was automated]

Right to Avoid Automated Individual Decision-Making 

At SGC Dungarvan, all decisions that could affect your rights are human-made! While we use computers to help us in our work, all decisions are made by real people.

 

EXERCISING YOUR RIGHTS

The easiest way for you to exercise the rights above is to contact our Data Controller directly via email. Let our Data Controller know, if possible, what it is that you’re looking for, and what it is that you’d like us to do. If you have multiple requests, please do make sure you state them all clearly so we can act on them all.

We instruct all our employees to identify and appropriately escalate what appear to be subject requests based on the above rights. Employees should usually escalate requests to their Managers, who will be in touch with the Data Controller. The Data Controller may or may not require the assistance of legal advice.

 

SOURCES OF INFORMATION

We process the following information:

• Information you give us

• Information your computer shares with us

• Information from third party sources

Information you give us

There are a number of ways that you can provide information to us for processing: When you subscribe to our newsletter, send us any sort of message (text, email, post), or ring us on the phone, you might provide us with information like:

• Your identity, including name and other information like mailing address

• Your credit card information, such as the card number, security code, billing address, and bank or issuer details

We will always process your information according to the privacy principles we explained above. In particular, we would like to say again that all our processing is limited to the specific purpose that we tell you at the time we collect your data, and is only stored for as long as is strictly necessary.

Information your computer shares with us

In order for computers to be able to talk to each other, they absolutely have to disclose some minimum information. This can include technical information or practical information. 

• Technical information means data like your IP address, browser type and version, any browser plug-ins, your time zone and language settings, any login information, and your operating system

• Practical information means information like whether you open or respond to our emails, whether you came to our website by clicking on a link at a different website, products or services you searched, browsed, or purchased.

Some of these data are necessary for us to run our website or to respond to your requests, like ticket bookings. Other data are a huge help to us in providing you with better services and maintaining a well-run company. We will always tell you what is necessary and what is voluntary.

 

Information other parties give us 

Sometimes we receive information about you from other parties. We process personal data received from those parties by the same rules and principles as personal data that you give us directly. Moreover, we will always tell you who gave us your information and their contact information. That way, if you prefer, you can instruct those parties to stop sharing your information (we don’t have the authority to do that). 

 

HOW WE USE YOUR PERSONAL DATA

We and our partners process your data to do the following 

• Provide you with the information, products, or services that you have requested

• Fulfil our obligations to you, including:

• Provide you with SGC Dungarvan services, products, and experiences

• Fulfil our legal obligations to you and financial or other institutions

• Improve and develop our business, such as our website, products, services, and experiences

• Provide you with information that we think would be of interest to you, sometimes pertaining to new products, services, and experiences

• To enforce our rights under our terms and conditions or any other contracts with you

• To prevent fraud

• To protect the rights, property, and safety of SGC Dungarvan employees and customers or other relevant persons

• To respond, when necessary, to valid law enforcement requests

• To comply with applicable laws

• To gather your opinions and input

• To manage any situation where processing or other transactions are disputed

• To handle and resolve complaints

 

DATA SECURITY

We use the following technologies and measures to help protect your data:

• Encryption;

• Locked physical storage;

• Restricted access areas;

• Confidentiality agreements;

• Regular reviews for personal data we should delete because it’s outdated or unnecessary for the original purpose;

• Shredding and secure disposal;

 While no system is absolutely secure, we take every reasonable precaution to protect your data and to respect your privacy.

 

CONFIDENTIALITY OF PERSONAL DATA

SGC Dungarvan requires all its employees to maintain the confidentiality of the personal data they handle. Further, we expect you to voice or escalate any concerns you have about the way SGC Dungarvan handles personal data. Data and privacy protections are only as strong as the weakest link, so we rely on a solid

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